HelloGold cheats customers by adjusting fees and gold prices.

1) Before March 17th: the cost of buying gold was 0.79%, and the cost of selling gold was 2%.

Trick # 1: Low fees attract gold purchases, but you won't know the cost of selling gold unless you want to sell back the gold you bought previously.


2) March 17: The cost of selling gold was increased to 6%, and the cost of buying gold was still 0.79%. The reason they gave was that wholesalers raised their fees due to a shortage of gold. If the shortage of gold raises the purchase cost, it is understandable and reasonable, but we are selling gold. Why does the shortage of gold cause the cost of selling gold to increase?

Trick # 2: They can arbitrarily increase the cost to invade our capital.


3) March 19: Due to customer complaints, the cost of selling gold was adjusted back to 2%, and the cost of buying gold was increased to 6.79%. This seems reasonable, but comparing the market gold price with the price of HelloGold App on that day, the market gold price increased by 0.2%, while the price of HelloGold dropped by 4.8%. https://forum.lowyat.net/index.php?showtopic=4277147&view=findpost&p=95937835

Trick # 3: They arbitrarily adjusted the gold price in the App, which made us lose money unclearly, thinking that the market gold price really fell.


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HelloGold欺骗客户，任意的调整费用和黄金价格。

1）3月十七日之前：买黄金的费用是0.79%，卖黄金的费用是2%。
陷阱#1：低费用吸引购买黄金，但您不会知道卖黄金的费用，除非当您要把之前所买的黄金卖回去的时候。

2）3月十七日：卖黄金的费用提高到6%，买黄金的费用依旧是0.79%。他们给的理由是由于黄金的短缺，批发商把费用提高了。如果黄金的短缺他们调高购买费用，这可以理解也很合理，但我们是卖黄金，黄金的短缺为何会招致卖黄金的费用提高？
陷阱#2: 他们可以任意的调高费用侵烛我们的资本。

3）3月十九日：由于顾客的投诉，卖黄金的费用调整回去2%，买黄金的费用就调高至6.79%。这看起来是合理了，不过比较当天市场黄金价格跟HelloGold App的价格，市场黄金价格提升了0.2%，HelloGold的价格却是下降了4.8%。 https://forum.lowyat.net/index.php?showtopic=4277147&view=findpost&p=95937835
陷阱#3: 他们任意的调整在App的黄金价格，让我们不明不白的损失，还以为市场黄金价格是真的跌落。